Returns & Exchanges Policy

Thank you for shopping with Crofton Woodworx. We take pride in creating thoughtful, handcrafted, personalized, and custom-made items, and we want you to love your order.

Because many of our products are made specifically for each customer, please review all order details carefully before purchasing.

Custom and Personalized Items

Many Crofton Woodworx products are custom-made, engraved, personalized, or made to order. Because these items are created specifically for you, custom and personalized items are final sale and are not eligible for return, refund, or exchange unless:

• The item arrives damaged

• The item is defective

• We made an error with your order

Please double-check all spelling, names, dates, initials, addresses, wording, design choices, and personalization details before placing your order. Personalized items will be created exactly as submitted.

Custom and personalized items cannot be returned or refunded due to:

• Customer spelling errors

• Incorrect names, dates, initials, addresses, or personalization submitted at checkout

• Change of mind after the item has been created

• Choosing the wrong size, color, material, or design option

• Natural variations in wood grain, color, texture, slate, leather, acrylic, or other handmade materials

Wood, acrylic, slate, leather, and other natural or handcrafted materials may have slight variations in grain, color, texture, engraving tone, or finish. These variations are part of what makes each Crofton Woodworx item unique.

Non-Personalized Items

For non-personalized items, please contact us within 7 days of delivery if there is an issue with your order.

To be eligible for a return, the item must be:

• Unused

• In its original condition

• Free from damage, wear, alteration, or misuse

• Returned in its original packaging, when possible

Once the item is received and inspected, we will notify you regarding the status of your return, refund, or exchange.

Damaged, Defective, Incorrect, or Return Requests

If your item arrives damaged, defective, incorrect, or if you are requesting a return or exchange, please contact us as soon as possible.

To help us accurately review the issue, we may require clear photos and/or a short video showing:

• The item

• The packaging

• The shipping label, if applicable

• The specific damage, defect, or concern

Photos and/or video may be required before we approve a return, replacement, exchange, or refund.

For damage claims, please keep the original packaging until the issue has been reviewed, as it may be needed for shipping carrier documentation.

We reserve the right to deny a return, replacement, exchange, or refund request if:

• The submitted photos, video, or information do not clearly show the issue

• The item appears to have been used, altered, damaged after delivery, or misrepresented

• The issue is due to customer error, incorrect personalization details, or normal variation in handmade/natural materials

• The request is made outside of the return window

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or the item arrived damaged or defective.

Original shipping charges are non-refundable unless the return is due to an error on our part.

If a return is approved, we will provide instructions for where and how to send the item. Items returned without prior approval may not be accepted.

Refunds

Approved refunds will be issued after the returned item has been received and inspected.

Refunds will be issued to the original form of payment when possible. Please allow time for your bank, credit card company, or payment provider to process the refund after it has been issued.

Shipping charges are non-refundable unless the refund is due to an error on our part, damage during shipping, or a defective item.

Exchanges and Replacements

If an item arrives damaged, defective, or incorrect due to our error, we will review the issue and determine the best solution, which may include:

• A replacement

• A repair

• An exchange

• A refund

• Another appropriate resolution

Because custom and personalized items are made specifically for each customer, replacements or corrections will only be offered when the issue is due to damage, defect, or an error on our part.

Cancellations

Orders may be cancelled only if production has not yet started.

Because many Crofton Woodworx items are made to order, we may begin designing, engraving, cutting, or creating your item shortly after the order is placed. Once production has started, custom and personalized orders cannot be cancelled.

How to Start a Return or Exchange

To request help with an order, please contact us at:

croftonwoodworx@gmail.com

Please include:

• Your name

• Order number

• A brief description of the issue

• Clear photos of the item and packaging

• A short video, if requested, showing the issue or concern

Our goal is for you to be happy with your order. We appreciate your support of our small business and will always do our best to make things right when there is a genuine issue with your order.